This policy applies to purchases from N Mart Store, operated by N MART, based in Imphal, Manipur, India.
Delivery locations
We plan to deliver within India to locations supported by our delivery partners. Availability may depend on your PIN code, the product and its dispatch location. International delivery is not currently offered.
Before accepting payment, we will provide the applicable delivery availability, shipping charges and estimated dispatch and delivery timelines.
Shipping charges
Shipping charges will be shown before you place your order. Charges may vary according to the delivery address, package weight, size, handling needs and dispatch location.
An order containing products from different dispatch locations may have more than one shipping charge. Any applicable charges will be included in the order total shown before payment.
Order processing and dispatch
Dispatch estimates and delivery estimates are different. Dispatch refers to handing a parcel to the delivery partner; delivery refers to its arrival at your address.
Any additional preparation time for made-to-order, personalised or pre-order products will be disclosed before purchase. If an ordered item becomes unavailable, we will contact you about the available options, including cancellation and a refund for the unavailable item and any applicable delivery charges.
Separate parcels
Products dispatched by N MART and products fulfilled by our suppliers may arrive in separate parcels and on different dates. Products requiring different handling may also be packed separately.
Please check each parcel against the items listed for that shipment. Contact N Mart Store if an item is missing or you need help with any part of your order, including supplier-fulfilled items.
Tracking and delays
Where tracking is available, we will share the details through your order information or our order communications.
Delivery estimates may be affected by transport disruption, severe weather, local restrictions or other unexpected events. If your parcel is delayed, contact us so we can investigate and explain the available next steps. This does not limit your applicable consumer rights.
Delivery address
Please provide a complete address, PIN code and working contact number. Contact us promptly if you need to correct an address. Changes after dispatch may not be possible.
If a delivery fails or a parcel is returned, contact us to discuss redelivery or cancellation. Any proposed additional redelivery charge will be explained before you agree to it.
Receiving your order
If a parcel appears damaged, leaking or tampered with, inform the delivery person where possible and contact us promptly. Photos can help us investigate, but an unboxing video is not compulsory.
For food products, follow the storage instructions and check the packaging and expiry or best-before information. Do not consume an item that appears unsafe.
Returns and support
For damaged, defective, incorrect or missing items, returns, exchanges and refunds, please refer to our Returns & Refunds policy.
Email: write2nmart@gmail.com
WhatsApp: +91 87876 83354
N MART
Lane No. 17, Iroisemba Maning Leikai, Near Forest Gate, Imphal, Imphal West, Manipur – 795004, India.