This policy applies to purchases from N Mart Store, operated by N MART
Requesting a return
For eligible clothing, you may request a return or size exchange within 7 calendar days of delivery. Items must be unused, unwashed and unaltered, with their original tags and any supplied accessories. Trying on a garment carefully to check its fit is permitted.
Contact us with your order number, the item concerned and the reason for your request:
Email: write2nmart@gmail.com
WhatsApp: +91 87876 83354
Please contact us before sending an item back so we can provide the correct return address and instructions.
Damaged, defective, incorrect or missing items
Please inspect your delivery and report any problem as soon as reasonably possible. Share photographs of the item, packaging and shipping label where available. An unboxing video is helpful but is not compulsory.
We will assess the issue and arrange an appropriate replacement, return or refund. The ordinary 7-day return window does not remove your rights concerning defective goods, incorrect items or products that do not match their description.
Category-specific conditions
Food and edible products cannot be returned for a change of mind. However, please contact us about damaged packaging, expired products, incorrect items, spoilage or other quality concerns. Do not consume food that appears unsafe.
Custom-made, personalised, cut-to-measure or customer-altered garments are excluded from change-of-mind returns. Claims involving defects, incorrect supply or a failure to match the agreed specifications remain eligible for assessment.
Books and handicrafts may be returned within 7 calendar days for a change of mind if unused and undamaged, with any original seals intact.
Any product-specific conditions will be shown before purchase. These conditions do not limit applicable consumer rights.
Return shipping costs
For confirmed defects, transit damage or an incorrect item supplied by us, we will arrange or cover reasonable return shipping costs.
For an eligible change-of-mind return or a customer-selected size exchange, the customer pays return shipping and any replacement delivery charge disclosed before the exchange is agreed.
For change-of-mind returns, the original delivery charge is not refundable unless stated otherwise. Where a refund arises from our error or a confirmed product fault, applicable delivery charges will also be refunded.
Exchanges
Exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss an eligible refund or another option with you. Store credit will only be used with your agreement.
Refunds
We will notify you after assessing the return. Where a physical return is needed, assessment normally follows receipt of the item.
We aim to initiate approved refunds within 7 working days of approval. Your bank or payment provider may take additional time to credit the amount.
Prepaid refunds will normally go to the original payment method. For Cash on Delivery orders, we will agree a suitable bank transfer or UPI refund method. We will never ask for your OTP, UPI PIN, CVV or banking password.
Third-party fulfilment and mixed orders
N Mart Store remains your contact for returns and refunds, including supplier-fulfilled products.
Items from a mixed order may need to be returned to different addresses. Follow the instructions provided for each item. Returning one item does not automatically cancel the remaining order.
Cancellations
Contact us promptly if you wish to cancel. Orders can be cancelled before dispatch. If already dispatched, the applicable return process will apply. If we cannot fulfil an item, we will notify you and refund the amount paid for that item and any applicable delivery charge.
Your rights
This policy does not exclude or restrict rights or remedies available under applicable consumer law.
Contact
N MART
Lane No. 17, Iroisemba Maning Leikai, Near Forest Gate, Imphal, Imphal West, Manipur – 795004, India.
Email: write2nmart@gmail.com
WhatsApp: +91 87876 83354